Deutsche Post DHL’s Security Organization Achieves a Single-Platform View of All Operations With Everstream Analytics

Deutsche Post DHL’s Security Organization Achieves a Single-Platform View of All Operations With Everstream Analytics

“Due to our massive footprint, it is almost always the case that a security situation arising anywhere in the world has consequences for certain parts of DPDHL’s business. Bearing this in mind, Everstream Analytics brings an enormous boost to the efficiency and effectiveness of our global security situation monitoring capabilities by equipping our security staff with leading-edge tools and methodologies.”

– Frank Ewald, Head of Corporate Security, Deutsche Post DHL

Sharing security information in a timely manner with the right people is challenging for every large enterprise. It’s even more challenging for the Deutsche Post DHL Group (DPDHL) which – as the world’s leading postal and logistics services group – operates in more than 220 countries and territories around the globe.

To ensure the security of an organization with such a vast geographical footprint, the group has one of the world’s biggest security networks comprising 1,000 security managers. These managers are tasked with safeguarding 12,000 locations and 485,000 employees across 4 business divisions, which in turn is essential to ensure the safety of the goods and the supply chain of DPDHL customers. Strategic direction and support are provided by security managers in the Corporate Security Department which operates the Global Security Situation Center (GSSC), while security implementation and operations are the responsibility of on-the-ground security professionals in the divisional security functions at regional- and country level.

Corporate Security’s Objectives

Political instability, social unrest, natural disasters, risks to aviation security, port congestions, crime and theft – events such as these can threaten DPDHL operations, its employees and its corporate assets anywhere on the planet. And the risk is constant, 24/7.

Corporate-wide analysis and evaluation of the global security situation is undertaken at the GSSC, but efficiency was being compromised by not just the scale of the monitoring task but also a proliferation of inputs. Security information was being drawn from numerous databases, Excel files, email and telephone reports, and more. Complexity was high and critical issues could be missed.

So the key objective of Corporate Security was to bring multiple, disparate information sources together on a single, easily accessible platform, ensuring intelligence is up-to-date, consistent and accurate, and enabling rapid and relevant data dissemination and early-warning intelligence to the right people.

Everstream Analytics Solution

Corporate Security personnel collaborated closely with their colleagues in the Everstream Analytics team, during the original development of the Everstream Analytics solution. This unique supply chain risk management solution has subsequently undergone commercialization and is widely used by DPDHL customers to secure their own supply chain operations.

Using the platform, a security manager can at-a-glance evaluate the potentially disruptive events for the day, drawn from near real-time intelligence feeds, and advise his operations counterparts on rerouting measures and where specific precautions are necessary. From a more strategic perspective, security professionals can also assess locations and lanes based on objective datasets and make recommendations on the best available solutions, such as where to set up warehouses or if changes in the origin and destination of specific routes are needed. The platform is highly customizable, enabling each manager to see the precise security intelligence relevant to his or her role and geographic scope. Each user can also share on-the-ground localized intelligence to alert the rest of the network of ripple effects from that incident

Corporate Security’s Objectives
– Bring multiple, disparate information
sources together on a single, easily
accessible platform
– Get on-the-ground information from
DPDHL’s security managers and enable
more effi cient security incident
– Ensure all security intelligence is up-to-date, consistent and accurate
– Improve the provision of strategic and
operational support to all business
divisions and subsidiaries

Everstream Analytics Solution
– Everstream Analytics – an innovative supply chain risk management solution
– Achieves a single-platform view of the
entire worldwide footprint of DPDHL
operations (offices, warehouses, crossdocks, air hubs, port facilities, and more)
– Enables effi cient intelligence gathering
from the company’s vast human network
– On a global scale, provides situation
management, security knowledge sharing
and alerting, and impact assessment with
suffi cient granularity to deliver useful
insights to all divisions

Corporate Security’s Benefits
– 5x faster access to at-a-glance security
information for more effective:
– Situation monitoring
– Impact assessment
– Security intelligence
– Knowledge sharing
– Reduces risk exposure
– Cuts security costs

Corporate Security’s Benefits

Many of the 1,000 security managers across the group report that this solution provides five times faster access to at-a-glance security information. DPDHL now achieves a clear, instant situation overview in minutes instead of hours, and this facilitates rapid, effective decision making as well as preparation and roll-out of action plans. For example, within moments of the devastating 2014 earthquake affecting northern Chile, Everstream Analytics provided geospatial intelligence on structural damage, road and airport closures, power outages and outbreaks of criminal activity and was able to create visibility of the event’s proximity to DPDHL locations and assets.

The group also benefits from reducing the risk exposure of its corporate assets and of its own employees. DHL Aviation security managers used Everstream Analytics during the 2015 Charlie Hebdo terror attacks in Paris to monitor the security of its crew members, the risks to DPDHL assets, the event’s impact on the nearby airport’s operations and ultimately, customer goods in transit.

Compared with previous methods, using Everstream Analytics is far less resource-intensive and enables straightforward dissemination of security intelligence and knowledge sharing. During the Frankfurt “Blockupy” movement, GSSC was able to alert relevant operations about the risk of protests and disruption to road transport 10 days in advance of the event. Everyone can access the same intelligence and gain the same understanding – efficiencies and commonality that together reduce network complexity and the overall cost of ensuring group-wide security.

DPDHL customers today also use Everstream Analytics to gain visibility of their end-to-end supply chain and to secure their own logistics operations.

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