FAQs

Everstream Analytics is the leading supply chain risk management company that provides actionable risk intelligence for global organizations. The Everstream Platform combines predictive analytics, unique data, and human expertise to help companies manage risk across planning, procurement, and logistics.

Organizations use Everstream to:

• Anticipate Risks: Predict potential supply chain disruptions before they occur.
• Respond Faster: Integrate risk intelligence directly into daily workflows for real-time action.
• Protect Revenue: Enable proactive mitigation strategies that save millions in avoidable losses.

Organizations of all sizes — from mid-market companies to global enterprises — use Everstream Analytics to build faster, smarter, and more resilient supply chains. The platform supports the daily workflows of professionals managing complex global networks.

Key users include:

• Supply Chain Professionals: For end-to-end network mapping and resilience planning.
• Procurement Teams: To assess supplier vulnerability and secure alternative sourcing.
• Logistics Managers: To optimize routes and protect shipments from disruptions.
• Compliance Officers: To monitor sub-tier visibility and ensure regulatory adherence (such as UFLPA).

Notable Clients: Everstream is trusted by industry-leading brands, including Google, Schneider Electric, Unilever, Danone, Nissan, Siemens Energy, and Campbell’s.

Everstream Analytics is the industry leader in supply chain risk management because of its unique operational heritage, unmatched data foundation, ability to sense risk from material procurement through delivery, and third-party validation. Unlike typical software startups, Everstream Analytics was born from within DHL’s innovation labs, giving it deep operational knowledge of how the world’s most complex supply chains and logistics networks function.

Everstream Analytics maintains its leadership position through the following advantages:

• Unmatched Data Foundation: With 15+ years of historical supply chain data, Everstream Analytics possesses the industry’s most comprehensive dataset. This proprietary data powers AI models with a level of predictive accuracy that newer platforms cannot replicate.
• Global Team of Supply Chain Experts: Unlike purely automated platforms, Everstream Analytics employs a global team of supply chain experts, including intelligence analysts, meteorologists, and logistics specialists. Our Intelligence Solution team validates AI-generated alerts, provides geopolitical and regional context, and publishes regular supply chain risk reports.
• In-House Applied Meteorology: Everstream Analytics has a dedicated meteorology team, leveraging 20+ billion daily data points, translates complex weather and climate data into direct business impact, a capability unique in the supply chain risk market.
• AI-Powered Crop Prediction: For food, beverage, and agricultural commodity-dependent industries, Everstream Analytics Crop Prediction solution forecasts yield quantity and quality for over 200 crops, enabling smarter, more resilient procurement decisions before disruptions hit the market.
• Proven ROI: Clients including Google, Schneider Electric, Unilever, and Nissan report measurable results, including seven-figure cost avoidance within the first six months and 90% of supply chain impacts mitigated with zero financial loss.
• Gartner-Recognized Leader: Everstream Analytics is recognized as a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management Solutions.

The Everstream Analytics platform provides end-to-end supply chain risk management through five core capabilities:

• Network Mapping: The foundation of the platform that creates a dynamic digital twin of your supply chain to optimize resilience and predict risks.
• Global Monitoring & Alerting (Reveal): AI-driven, 24/7 risk alerts and insights that track suppliers, shipments, and global locations.
• Risk Assessment (Explore): Supplier scorecards that evaluate supplier vulnerability using predictive modeling and historical data.
• Sub-Tier Visibility (Discover): Advanced mapping that uncovers hidden relationships beyond Tier-1 suppliers to improve compliance and manage hidden risks.
• Insights-to-Action: Seamless integration capabilities that embed risk intelligence directly into your existing planning and execution systems for real-time decision optimization.

No, you do not need to use all the solutions together. The platform is modular, allowing you to choose the capabilities that best fit your needs.

Getting started begins with Network Mapping — the foundation of the platform. Everstream Analytics first maps the suppliers, locations, lanes, and assets you want to include in your risk management program. This can be built directly within the platform or integrated seamlessly with your existing systems via API or Data-as-a-Service (DaaS).

From there, you can build your program based on your priorities:

• Standalone options: You can use Reveal (Global Monitoring & Alerting) or Explore (Risk Assessment) as independent, standalone solutions.
• Recommended packages: While Discover (Sub-Tier Visibility) can be purchased individually, we highly recommend pairing it with both Reveal for real-time risk alerting and Explore for risk assessment scoring. Layering Explore onto your sub-tier results allows you to proactively sense and understand hidden risks — ensuring your sub-tier mapping translates into active risk mitigation, not just visibility.

No, you do not have to work exclusively within the Everstream Analytics platform. Our risk intelligence is designed to integrate seamlessly into your existing daily workflows.

Through our Insights-to-Action capabilities, Everstream connects directly with major enterprise systems, including:

• ERP (Enterprise Resource Planning): SAP, Oracle, and others.
• Supply Chain Planning Systems: Kinaxis and other leading platforms.
• TMS (Transportation Management Systems): For real-time logistics and routing optimization.

This allows your teams to receive predictive alerts and make risk-optimized decisions without ever leaving the software systems they already use every day. Then you can dive deeper into the platform for deeper insights.

Yes, Everstream Analytics is an official SAP Partner and integrates directly with SAP supply chain solutions. Through this integration, Everstream delivers real-time risk intelligence directly into your SAP environment.

Key SAP integration:

• SAP Integrated Business Planning (IBP): Injects AI-driven, human-validated risk insights into your planning workflows to help you anticipate threats, balance inventory, and optimize long-term planning strategies.

This standard connector ensures that your teams can make risk-aware decisions without leaving their SAP dashboards.

Yes, Everstream Analytics integrates seamlessly with Oracle’s enterprise systems, most notably the Oracle Transportation Management System (TMS).

By connecting Everstream’s predictive risk intelligence directly into Oracle TMS via API, organizations can:

• Forecast Disruptions: Anticipate weather, geopolitical, and infrastructure risks before shipments are delayed.
• Predict Accurate ETAs: Update estimated times of arrival based on real-time global conditions.
• Track Transportation Risk: Monitor active shipments and lanes 24/7 to ensure business continuity.

This integration allows logistics and transportation teams to proactively route around disruptions directly within their Oracle environment.

Everstream Analytics uses AI to transform billions of daily data points into actionable supply chain intelligence. While other platforms rely solely on automated models, Everstream Analytics combines artificial intelligence with human expertise, including meteorologists and supply chain analysts, to provide strategic context alongside the data.

Everstream applies AI in three primary ways:

• Network Mapping: Creating a dynamic digital twin that accurately tracks multi-tier supplier relationships.
• Global Event Monitoring: Scanning billions of data signals daily to instantly identify and alert you to critical events.
• Predictive Risk Assessment: Utilizing predictive models to forecast potential disruptions up to 14 days in advance.

This combination of machine speed and human insight reduces your “time-to-know” and “time-to-act,” empowering you to mitigate risks before they impact your network.

Everstream Analytics Global Monitoring and Alerting solution (known as Reveal) provides early warnings of supply chain disruptions by combining continuous global surveillance with AI and human validation.

It works through several core mechanisms:

• Network Mapping: First, it builds a digital twin of your specific supply chain to understand your unique footprint.
• 24/7 Global Surveillance: It continuously monitors worldwide events using proprietary data sources, including regions with limited information access.
• AI Filtering & Human Validation: An AI-powered context engine filters raw data for relevance, and expert human analysts validate the alerts to eliminate false positives.
• Applied Meteorology: In-house meteorologists analyze weather events to predict their direct business impact on your logistics and sourcing.
• Seamless Integration: Validated, noise-free alerts are delivered directly into your Everstream Analytics platform, inbox or existing enterprise systems.

Everstream Analytics Risk Assessment (known as Explore), provides a forward-looking view of supplier vulnerability by delivering predictive, location-based strategic risk scoring.

It helps procurement teams anticipate risks before they impact operations through several key features:

• Unified Risk Score: It consolidates multiple risk models into a single, customizable score, giving you a clear, comparable signal across your entire supplier base.
• External Risk Evaluation: It assesses suppliers across 50+ external risk topics, including natural disasters, ESG violations, geopolitical exposure, and industry-first climate projection scores forecasting up to the year 2100.
• Internal Data Integration: It can blend external market intelligence with your own internal performance data or third-party metrics for a complete operational view.
• Predictive Forecasting: Instead of just showing current risk, it analyzes historical patterns and market conditions to forecast future vulnerabilities, giving you time to build contingency plans.
• Automated Workflows: It sends configurable alerts when a supplier’s risk profile changes and integrates directly into procurement platforms like SAP and Oracle via API.

The Everstream Analytics Sub-Tier Visibility solution (known as Discover) maps hidden supplier relationships deep within your supply network, addressing the fact that over half of disruptions originate beyond direct, Tier-1 suppliers.

Instead of relying on slow manual surveys, Discover maps and monitors your extended supply chain through:

• AI & Data Science: It uses advanced algorithms to uncover hidden connections across multiple tiers of your global supply network.
• Human Expert Validation: Industry specialists verify every discovered connection to ensure an unmatched level of accuracy, avoiding the false positives common in purely automated systems.
• Concentration Risk Identification: The system pinpoints “Sourcing Diamonds”—critical nodes where multiple supply paths converge on a single hidden supplier, revealing dangerous single points of failure.
• Risk Scoring: Sub-tier suppliers can be risk scored for vulnerability with Everstream Analytics’ Risk Assessment solution (Explore) to uncover predictive, location-based risk. 
• Sub-Tier Alerting: Once mapped, Discover continuously monitors sub-tier suppliers using Everstream’s global intelligence engine, alerting you when a deep-tier disruption threatens to cascade up to your operations.

Everstream Analytics Crop Prediction is an AI-powered forecasting solution designed for Food & Beverage companies and organizations relying on agricultural commodities. It helps procurement teams anticipate weather-driven disruptions to crop supplies before they materialize.

By analyzing multiple variables critical to crop development, the solution forecasts both yield quantity and quality for over 200+ different crops.

Procurement teams use these predictive insights to:

• Anticipate Volatility: Move beyond historical averages to accurately predict the impact of extreme weather on global harvests.
• Secure Alternatives: Identify potential shortages early and secure alternative sourcing before disruptions hit the broader market.
• Optimize Timing: Adjust purchasing schedules based on forward-looking forecasts rather than reactive market signals.
• Negotiate Contracts: Leverage data-driven yield projections to negotiate more favorable, risk-aware supplier agreements.

Everstream Analytics Commodity Risk Intelligence gives procurement teams real-time visibility into global events that could cause material shortages or commodity flow disruptions.

By combining AI with in-house intelligence analysts and applied meteorologists, the platform monitors over 40 major metals, agricultural products, polymers, and gases 24/7.

This intelligence allows supply chain teams to:

• Stay Ahead of Volatility: Receive real-time alerts on extreme weather, infrastructure failures, or geopolitical events impacting critical raw materials.
• Identify Bottlenecks: Pinpoint geographic concentration risks and dangerous single points of failure at pivotal mines, smelters, and processing facilities.
• Understand Financial Impact: Incorporate product cost data to instantly see the monetary value of affected products, enabling prioritized responses.

Proven Results: Organizations using this solution have successfully avoided up to 80% of commodity price spikes by receiving advanced warning of supply disruptions weeks before their competitors.

Everstream Analytics UFLPA Risk Insights is a compliance solution that helps global organizations identify and manage supply chain risks tied to the Uyghur Forced Labor Prevention Act (UFLPA).

Because most companies lack visibility beyond their direct Tier-1 suppliers, Everstream Analytics addresses this critical blind spot by combining AI predictions, human expert analysis, and an actively updated UFLPA Supplier Watch List.

The solution empowers compliance, procurement, and ESG teams through:

• Multi-Tier Network Discovery: Maps hidden supplier relationships beyond Tier-1 to reveal unknown connections to at-risk regions or entities.
• Real-Time Watch List Updates: Cross-references your network against the most current UFLPA compliance data.
• 24/7 Incident Monitoring: Continuously surveys your extended network and triggers alerts when potential forced-labor threats emerge.
• UFLPA Risk Scoring: Provides targeted supplier risk assessments and dashboards to give teams a clear, prioritized view of their exposure.

Everstream Analytics Temperature Protection is an AI-driven logistics solution that helps supply chain teams safely and efficiently transport temperature-sensitive goods.

Instead of defaulting to expensive refrigerated transport for every shipment, the platform combines data science with in-house applied meteorology to simulate temperature risks (Protect from Freeze / Protect from Heat) along a route up to 14 days in advance.

Delivered directly into your existing transportation planning systems via API, these per-shipment equipment recommendations allow teams to:

• Eliminate Spoiled Loads: Protect climate-sensitive goods throughout the entire journey to achieve zero temperature-damaged shipments.
• Optimize Equipment: Remove guesswork by automatically assigning the exact level of protection required for each specific route.
• Cut Logistics Costs: Reduce unnecessary reefer and cold chain equipment usage, saving clients up to $2 million annually.
• Reduce CO2 Emissions: Lower fuel consumption and indirect Scope 3 emissions by only using refrigeration when genuinely necessary.

Everstream Analytics uses a flexible, phased implementation approach — tailored to your organization’s data readiness and supply chain goals — to deliver rapid time-to-value

The standard implementation journey follows a “crawl, walk, run” methodology:

1. Targeted Launch (Time-to-Value): Instead of waiting weeks to gather data on thousands of facilities, Everstream Analytics recommends starting with a targeted subset. Facilities can include your manufacturing locations, supplier sites, warehouses, distribution centers, logistics nodes, transportation lanes, and so forth. This allows your team to immediately access the platform, learn the navigation, and start receiving relevant risk alerts and scores while the broader dataset is being prepared.
2. Data Configuration and Grouping: During onboarding, experts from Everstream Analytics help you organize your data into meaningful categories. These can include regional groups, commodity types, compliance categories, and so forth. This ensures that alerts are highly relevant to the specific users receiving them, preventing alert fatigue.
3. Surgical Sub-Tier Mapping: When implementing Sub-Tier Visibility (Discover), Everstream Analytics does not recommend mapping your entire network blindly, which can result in millions of unmanageable data points. Instead, the implementation team works with your stakeholders to take a “surgical approach”. This means that we first focus on known problem areas, strategic commodities (like rare earths or semiconductors), or specific compliance concerns (like UFLPA).

Everstream Analytics aligns the implementation strategy with your specific business objectives — whether that’s logistics optimization, procurement resilience, or compliance — to ensure you see actionable results from day one.

Everstream Analytics is designed to deliver value from day one. Platform access is granted within days of contracting, giving users immediate access to the global incident map and supply chain risk intelligence before full implementation is even complete.

For a typical implementation — covering a standard audience of users, functional scope, and best practice data integration — the full onboarding process takes between 4 and 12 weeks. This is supported by self-paced training materials and close collaboration with Everstream Analytics’ Professional Services team, ensuring a smooth and structured onboarding experience.

For larger, more complex programs spanning multiple departments or business units, Everstream Analytics recommends a staggered implementation approach. This model prioritizes the highest-value use cases first, ensuring teams realize actionable intelligence within weeks of engagement rather than waiting for a full enterprise rollout to complete.

Everstream Analytics integrates its risk intelligence directly into your existing enterprise systems via API, allowing you to access supply chain risk insights in the workflows you use every day.

Supported integrations include:

• ERP Systems, such as SAP, Oracle, and others
• Supply Chain Planning, including SAP IBP, Kinaxis
• Transportation Management Systems (TMS), including Oracle TMS
• Custom Integrations: Everstream Analytics’ standardized API documentation supports additional enterprise systems and custom authentication requirements.

Feedback regarding implementing Everstream Analytics is positive. Here are some recent examples from our customers:

• The implementation experience with Everstream has been wonderful. We never wanted for anything, and you all were ready to jump in and support us in any way possible should we need it. We never wondered if Everstream was going to be there for us. We knew that you were a solid choice for us from the beginning, and your actions show that.
• Working with my project manager and the Everstream team on the implementation of the Everstream Risk Management software was an excellent experience from start to finish. The team brought a deep level of knowledge and professionalism, while also being extremely approachable and easy to work with. Support throughout the implementation was consistently strong — questions were addressed quickly, guidance was clear, and it always felt like we were true partners working toward the same outcome. My project manager and the broader Everstream team demonstrated a genuine commitment to our success, which made a real difference in how smoothly the implementation progressed. Their expertise, responsiveness, and collaborative mindset gave us confidence at every stage of the process.
• Thank you for everything you did and making this a smooth implementation process.

Everstream Analytics provides a tiered, global customer support model designed to resolve issues quickly at every level of complexity. Support is available 24/5 from multiple locations across Europe and Asia, all overseen by a dedicated Global Director of Customer Support.

The support model operates across three tiers:

• Self-Serve (24/7): An AI-powered chatbot provides instant, around-the-clock answers to common questions, enabling users to find solutions without raising a ticket.
• Community Support: The Everstream Analytics Community portal gives customers access to the latest product news, feature updates, and a library of “How To” articles for guided self-service.
• Expert Support: For more complex issues, customers can raise a ticket via email, the chatbot, the Community portal, or directly in Pylon. The global support team then triages and resolves the issue within contractual SLA timeframes.

Behind the scenes, seamless integrations between Pylon, Salesforce, Gainsight, Jira, and Slack provide 360-degree visibility across all business functions, ensuring every team — from support to product development — stay aligned on your issue.

Getting help with the Everstream Analytics platform is a streamlined process designed to resolve your issues as quickly as possible.

When you encounter a question or issue, the process works as follows:

• Choose Your Channel: You can submit a support request via email, the AI-powered chatbot, the Everstream Analytics Community portal, or directly in Pylon — whichever fits your workflow.
• Instant Acknowledgement: You will receive an immediate automated response containing your ticket number and links to relevant knowledge base articles that may provide an instant solution.
• Provide Context: For faster resolution, the support team recommends including screenshots or a brief video recording of the issue.
• Expert Triage: The global support team categorizes the ticket—whether it’s a simple “how-to” question, a data task, or a technical incident—and assigns the appropriate priority level.
• Rapid Resolution: An expert agent will provide a public reply within your contractual SLA timeframe, working with you until the issue is fully resolved.

Everstream Analytics utilizes an automated escalation workflow to ensure critical system issues are addressed immediately by the engineering team.

If a “Severity A” issue occurs—such as a system outage or a major loss of functionality—the response protocol is activated:

• Under 2-Hour SLA: The support team guarantees an initial response to critical issues in under two hours.
• Automated Escalation: Once a ticket is marked as urgent in the support system, an automated integration instantly creates a high-priority ticket for the development team.
• Real-Time Engineering Alerts: The automation simultaneously triggers an alert in a dedicated engineering channel, ensuring developers begin working on a fix immediately.

This integrated approach ensures that critical issues bypass standard queues and receive immediate technical attention to minimize business impact.

Everstream Analytics consistently receives exceptional customer feedback, backed by independently measured satisfaction metrics. In 2025, the support team achieved a 99% customer satisfaction rate and an average ticket score of 9.8 out of 10.

The team’s 2025 Net Promoter Score (NPS) of 86 further reflects this performance. To put that in context: an NPS above 50 is considered “Excellent,” and a score above 70 is considered “Exceptional.” An NPS of 86 places Everstream Analytics among the highest-rated enterprise software support organizations.

Here is what customers say directly about their experience:

• On quality: “Like normal, EA support is top-notch! Honestly, not sure how it can get better — it is industry standard as far as I am concerned.”
• On speed: “Quick and effective action.”
• On communication: “Everything was absolutely clear and the communication was perfect.”
• On consistency: “No improvements needed — quick and responsive.”